At Pup Coature Dog Grooming, your pet's comfort, safety, and well-being are always our top priorities. We understand that matted fur can be uncomfortable for your pet, potentially hiding skin issues or parasites, and can even restrict their movement. Our policy is designed to address matting with the utmost care and transparency, aiming for the most comfortable and safe experience possible for your furry friend.
Our experienced master groomer will carefully assess your pet's coat upon arrival. Sometimes, however, mats become more apparent after bathing or during the drying process. If any matting is detected, we will pause the grooming process and notify you immediately to discuss the situation before proceeding. Your pet's comfort is paramount, and we want to ensure you're fully informed.
Our skilled master groomer approaches matted fur with your pet's best interest at heart, offering the following options based on their professional assessment:
If the matting is minimal (e.g., small tangles behind the ears, armpits, or tail) and can be gently worked out without causing significant discomfort or stress to your pet, we may proceed with de-matting. Please be aware that even with the most careful approach, this process can sometimes cause mild skin redness or irritation from prolonged brushing. De-matting requires extra time and careful attention. We will assess if we can extend your current grooming session, provided our schedule allows and, most importantly, if your dog's comfort and tolerance permit. If an extension isn't feasible or comfortable for your pet, we may need to discuss rescheduling a separate, shorter session dedicated solely to mat removal. Please note that our standard cancellation and no-show policies will apply to any rescheduled mat removal sessions.
In more severe cases, attempting to de-mat would cause unnecessary discomfort or distress. When coat condition is beyond humane limits, a close-to-skin haircut is the safest and most comfortable way to remove matting and give the skin a fresh start.
We perform clip-downs with great care, but please note that tightly matted areas can increase the risk of minor skin irritation or superficial nicks because the matting sits close to the skin. While a shorter coat may not be the preferred look, it allows the skin to breathe, prevents ongoing discomfort, and supports healthy coat regrowth.
If appropriate, we may recommend a staged coat reset (a second appointment) to rebuild coat health safely and comfortably.
We value clear communication and transparency. Before we proceed with either de-matting or shaving, we will:
Upon your consent, we will require your signature on our specific matted fur waiver, acknowledging your understanding of the risks and agreement to the chosen service.
In some extreme instances, particularly if we suspect underlying skin conditions, we may recommend a veterinary visit before grooming to ensure your pet is healthy enough for the process.
De-matting and clipping down require significant additional time, specialized care, and expertise.
Additional fees will apply to your regular grooming cost, typically based on the severity of the matting and the extra time required.
We will provide you with a clear, upfront estimate before beginning any work, so there are no surprises.
After your pet's grooming session, especially if de-matting or clipping down was necessary, we will provide clear aftercare instructions to ensure their skin remains calm and their coat begins to grow healthily.
We believe in proactive care! Our team is happy to offer personalised advice on preventing future matting, including effective brushing techniques, recommended tools for your pet's specific coat type, and an ideal grooming schedule to keep their fur healthy, tangle-free, and looking fabulous.
At Pup Coature, we're dedicated to building a trusting relationship with you and your pet. Thank you for entrusting us with their care.
| Service | Size | Estimated Time |
|---|---|---|
| Bathing Service | Small | ~45min |
| Medium | ~55 min | |
| Large | ~1 hour | |
| Extra Large | ~1-1.5 hours | |
| Full Grooming | Small | 1.5 - 2 hours |
| Medium | 2 - 2.5 hours | |
| Large | 2.5 - 3 hours | |
| Extra Large | 3+ hours |
Welcome to Pup Coature! We're thrilled to provide top-quality grooming services for your beloved canine companions. To ensure a safe, positive, and transparent experience for everyone, please carefully read our terms and conditions. By booking an appointment with Pup Coature, you acknowledge and agree to these terms.
At Pup Coature, your dog's safety, comfort, and well-being are our highest priorities. In line with the Animal Health and Welfare Act 2013, we will always prioritise your dog’s welfare and comfort over aesthetic preferences.
De-matting Policy: We will only attempt de-matting for a maximum of 20 minutes and only for small, localized areas of matting. De-matting can be painful and stressful for dogs. If your dog's coat is severely matted to an extent that de-matting would cause undue pain or distress, we may determine that a full shave-down is the most safe option. We will always contact you for your informed consent before proceeding with any extensive de-matting or shaving procedures.
Post-Shave Considerations: Owners should be aware that a full shave-down, particularly if necessitated by severe matting, carries inherent risks and may result in temporary or, in rare cases, permanent changes to your dog's coat and skin. These can include:
Pup Coature accepts no liability for any of the above issues that arise as a direct result of de-matting or a necessary shave-down of a matted coat, as these are inherent and unavoidable risks of the process, even when performed with professional care.
Refusal or Discontinuation of Service: For the safety and well-being of your dog or our groomers, Pup Coature reserves the right to refuse or discontinue grooming services at any time. This includes situations involving excessive aggression, stress, or undisclosed health conditions that pose a risk.
Restraint Policy: We may use gentle, humane restraints (such as grooming loops, belly straps, muzzles, or cones) for your dog's safety and the safety of our groomers, particularly during sensitive procedures or if a dog is anxious.
Variable Pricing: Our grooming prices are advertised as 'From' prices, indicating a starting point. The final cost will vary based on several factors, including:
Additional Charges:
Payment: All payments are due in full upon completion of the grooming service. We accept cash and major debit/credit cards.
Deposit Requirement: To secure all grooming appointments, a 50% non-refundable deposit is required at the time of booking. This deposit will be applied towards your final grooming fee.
Booking Confirmation: To secure your appointment, a deposit equivalent to 50% of your grooming service fee is required at the time of booking. This deposit is non-refundable in accordance with our cancellation policy and confirms your commitment. It will be applied directly towards your final grooming fee upon completion of service
Cancellation and Rescheduling Policy: Your appointment time is reserved specifically for your dog. Last-minute cancellations or no-shows significantly impact our schedule, business and our ability to serve other clients and result in lost income for our business. We kindly request your understanding and adherence to the following policy:
Late Arrivals: We kindly value punctuality to ensure all dogs receive their full, dedicated grooming time. Please aim to arrive promptly for your appointment.
If you are late for your appointment, you will be given a grace period of 10 minutes. You will be charged €15/15 minutes after the first 15 minutes up to 30 minutes. After 30 minutes, your appointment will be cancelled to avoid impacting subsequent bookings and you will be charged the full price of your service. This will be treated as a "No Show" cancellation.
Late Collections: We will contact you approximately 20 minutes before your dog is ready for collection. A 10-minute grace period will commence from the time of your collection.
Late Collection Fees: If your dog is not collected within the 10-minute grace period, a late collection fee of €15 per 15 minutes will be applied. If collection is delayed by more than 40 minutes, the fee increases to €25 for every 15 minutes thereafter.
To preserve the serene and highly personalized nature of our one-to-one grooming experience, we purposefully do not utilize traditional holding facilities. Each appointment is an uninterrupted sanctuary crafted solely for your pet. We graciously ask for your prompt arrival at the conclusion of their service to maintain this tranquil environment. We deeply appreciate your understanding that late collection fees are applied to ensure your dog continues to receive our undivided, premium supervision until you arrive.
Health Disclosure: It is your responsibility to inform Pup Coature of any and all known health concerns, skin conditions, allergies, recent illnesses, surgeries, injuries, or behavioural issues (e.g., aggression, anxiety, fear) your dog may have prior to your appointment. Failure to disclose relevant information may result in refusal of service or additional charges.
Vaccinations: For the safety of all dogs and staff, all dogs must be up-to-date on their core vaccinations (e.g., Distemper, Hepatitis, Parvovirus, and Leptospirosis). The Kennel Cough vaccination is highly recommended but not mandatory. Proof of vaccination (e.g., vaccination booklet or vet record) must be provided at your first visit. We may request updated vaccination proof at any time for ongoing clients. We reserve the right to refuse service if valid vaccination records are not presented.
Flea and Parasite Treatment: Your dog must be free of fleas, ticks, and other parasites. We recommend regular, veterinarian-approved parasite prevention. To keep our salon safe and pest-free for all our furry clients, Pup Coature maintains a strict flea policy. In the event that fleas are discovered on your dog during their appointment, all scheduled grooming services will be halted immediately to prevent salon infestation. Your dog will instead be administered a specialized anti-flea bath and dry.
For this appointment, you will be billed only for the standard Bath & Dry service, alongside a mandatory additional charge of €80. This surcharge comprises a €30 anti-flea treatment fee and a €50 Biosecurity Reset Fee, which is required for the immediate deep cleaning and sanitation of our premises. We ask our clients to understand that this deep clean is strictly necessary to ensure a safe, clean, and pest-free environment is ready for the next dog. Because this extensive cleaning requires significant extra time, an unexpected flea discovery unfortunately impacts our daily schedule and the appointments following yours.
Medical Emergencies: In the event of a medical emergency during grooming, Pup Coature will attempt to contact you immediately using the contact information provided. If we are unable to reach you, we reserve the right to seek necessary veterinary care at your expense.
Satisfaction Guarantee: Your satisfaction is important to us. If you are not entirely satisfied with your dog's groom, you must notify Pup Coature within 48 hours of the appointment.
Correction Window: We will schedule a correction appointment, if deemed necessary, within 7 days of your notification. Requests for corrections beyond this 7-day window will not be accepted.
No Refunds: We do not offer refunds for grooming services. Our policy is to correct any reasonable concerns regarding the quality of the groom.
Identification: For the safety of your dog and compliance with Irish Law, all dogs must wear a collar with an ID tag displaying the owner's name and address, as required by the Control of Dogs Act 1986 (as amended). Additionally, all dogs must be microchipped in line with the Microchipping of Dogs Regulations 2015. Please ensure your dog's microchip details are up to date and correctly registered on an authorised database.
Liability:
Photographs and Marketing: By agreeing to these terms, you consent to Pup Coature using photographs and/or videos of your dog taken during their visit for marketing and promotional purposes on our website, social media, and other materials. If you prefer your dog not to be featured, please inform us in writing in advance. Opt-out requests apply to future content only; previously posted material will not be removed.
Personal Data: We collect and store your personal information solely for the purpose of providing grooming services and managing your appointments. We are committed to protecting your privacy in accordance with the General Data Protection Regulation (GDPR) and Irish data protection laws. We will not share your data with third parties without your explicit consent, except as required by law. For full details on how we process your data, retention periods, and your rights, please see our Privacy Notice.
Force Majeure: Pup Coature shall not be liable for any failure or delay in performing its obligations under these terms due to circumstances beyond its reasonable control, including but not limited to acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, epidemics, pandemics, or shortages of transportation, facilities, fuel, energy, labour, or materials.
Governing Law and Jurisdiction: These terms and conditions shall be governed by and construed in accordance with the laws of the Republic of Ireland. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts of the Republic of Ireland.
Changes to Terms: Pup Coature reserves the right to update or modify these terms and conditions at any time without prior notice. The most current version will always be posted on our website.
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Pup Coature is a Grooming Atelier and Curated Boutique in Dalkey, bringing together expert care and a considered selection of high-end essentials.
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